Frequently
Asked Questions
The most common questions about devices, batteries, spare parts, repairs, and service — gathered from phone calls, emails, and everyday workshop operations. Didn’t find what you’re looking for? ROKI, our service assistant, answers your questions 24/7 — with sources, never guessing.
You might find the answer here
already here
How long does a repair take?
After receiving the repair, a cost estimate will be prepared within 2 days. Once the cost estimate is approved, the repair will be dispatched from the factory the following day.
Can I test Rokamat tools before purchasing?
Our machines have been on the market and proven for decades. However, if you have a specific application for which we have no empirical data, it is possible to test the machines. This is always done in cooperation with a specialist dealer, and a testing fee will apply.
What are the shipping costs for the machines?
The flat shipping rate depends on the order value. In Germany, we deliver free of charge for orders over €2,500 (excluding Tigris deliveries).
What are the delivery times?
If the items are in stock, we ship on the next business day.
Are all machines available for immediate delivery?
Most machines are available for immediate delivery.
Can I track my shipment?
If you would like to track your shipment, feel free to contact our sales team. You will then receive the link for shipment tracking.
Can I make a last-minute change to my order?
Since we ship promptly, subsequent changes are not always possible. However, we will of course do our best to ensure you receive your order exactly as you want it. For last-minute changes, it’s best to call our sales team directly.
How can I contact a field sales representative?
Please contact our sales team for this. You will then receive the contact details of the field sales representative responsible for you.
Which accessories or which grinding disc fit which machine?
If you cannot find the information you need on our website, your local sales representative will be happy to assist you.
What should I do if my device has a defect?
For complaints, please send an email including the machine type, a description of the problem, any photos, and your contact details to service@rokamat.com.
Can I pick up my Rokamat product directly from the manufacturer?
Collection directly from our factory is not possible.
Which machine is suitable for which application?
If you cannot find the information you need on our website, your local sales representative will be happy to assist you.
Where can I find information on the prices of machines, accessories, or spare parts?
You can find the respective prices (RRP ex VAT) for the machines on the individual machine pages. For a binding quotation, please contact your specialist dealer.
How can I access the price lists?
Please contact your specialist dealer for this.
Who can I contact for technical questions about the use of machines or accessories?
For technical questions, please feel free to contact your assigned field sales representative. You can request their contact details from the sales team.
What are the warranty terms?
Kammerer GmbH provides a warranty of 1 year from the date of sale of the machine to the end user. It covers only defects resulting from material or manufacturing faults — normal wear and tear (e.g., on flexible shafts or gears) as well as partially or completely disassembled machines are excluded. When asserting a warranty claim, the original sales receipt with the date of sale must be submitted. For complaints, please also send photos of the damaged machine and the defective part to service@rokamat.com.
No FAQs found for this search term.